Terms & Conditions

Welcome to SmartEdge Bangladesh. By accessing our website (https://smartedgebangladesh.com) or engaging our engineering team for software development services, you agree to comply with and be bound by the following Terms and Conditions.

1. Scope of Services

SmartEdge Bangladesh provides custom software development, enterprise ERP implementation, web and mobile product engineering, AI workflow integration, and dedicated technical squad services under formal Statements of Work (SOW).

2. Intellectual Property Rights (100% Client Ownership)

Upon receipt of final milestone payment as stipulated in the relevant Master Services Agreement (MSA), all custom-developed source code, database architectures, graphics, and documentation created specifically for the client transfer to the 100% exclusive intellectual property ownership of the client.

3. Agile Delivery & Milestone Reviews

Development proceeds in two-week agile sprint cycles. Clients receive access to live staging environments and participate in sprint demonstrations. Any formal change requests altering fundamental architectural assumptions are documented in mutually approved written change orders.

4. Warranties & SLA Post-Launch Support

SmartEdge provides a standard 30-day post-launch bug warranty for all fixed-scope projects. Extended 24/7 Service Level Agreements (SLAs) covering server monitoring, zero-day security patches, and point-in-time database backups are governed by individual support agreements.

5. Governing Law & Dispute Resolution

These terms are governed by the laws of Bangladesh. For international clients, engagements are executed with standard cross-border commercial arbitration agreements to ensure mutual legal protection.

SmartEdge Bangladesh Ltd.
Email: info@smartedgebangladesh.com
Telephone: +8801743589784